Return & Refund Policy

At Adorella, we want you to love your purchase. If you’re not completely satisfied, we offer a 30-day return policy.

Returns

You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unworn and unused
• With original tags
• In its original packaging
• Accompanied by proof of purchase

To start a return, please contact us at:
support@adorellafashion.com

If your return is accepted, we will provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

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Damages & Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

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Non-Returnable Items

Certain items cannot be returned, including:

• Personal care goods (for hygiene reasons)
• Custom or personalized items
• Gift cards

Sale items may not be eligible for return.

If you’re unsure, please contact us before requesting a return.

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Exchanges

The fastest way to get a replacement is to return your item and place a new order once your return is approved.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must be returned in the same condition as received — unworn, unused, with tags, and in original packaging.

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Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note:

• It may take additional time for your bank or card provider to process the refund
• If more than 15 business days have passed since approval, contact us at:
  support@adorellafashion.com

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If you have any questions, feel free to reach out anytime at:
support@adorellafashion.com