Shipping policy
Shipping Policy
At Adorella, we aim to deliver your order as quickly and smoothly as possible. Please review the details below.
Processing & Shipping Time
Orders are typically processed within 1–3 business days.
Once shipped, estimated delivery time is 5–12 business days, depending on your location.
Please note:
- Processing time is separate from shipping time
- During high demand periods, processing may take slightly longer
You will receive a tracking number via email once your order has been shipped.
Shipping Costs
Shipping rates are calculated at checkout.
We may offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a tracking number by email.
Please allow 24–72 hours for tracking updates to appear in the system.
Incorrect Address Disclaimer
Please ensure all shipping information is correct at checkout.
If incorrect or incomplete address details are provided, we may not be able to reship or refund your order.
Lost or Stolen Packages
Adorella is not responsible for packages marked as delivered by the shipping carrier.
If your package is marked as delivered but not received, we recommend:
- Checking with neighbors or your local post office
- Contacting the shipping carrier directly
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer and are not included in your order total.
Delays
While we do our best to ensure timely delivery, delays may occur due to factors outside our control, including:
- Carrier delays
- Customs processing
- Weather conditions
- High order volume
Contact Us
If you have any questions regarding your order, please contact us at: